Cancellation Policy:
Service Cancellations:
- Customers may cancel services or bookings by contacting us at least 14 days prior to the scheduled date.
- Cancellations made within 14 days of the scheduled date may be subject to a cancellation fee.
- We reserve the right to cancel services or bookings due to unforeseen circumstances or events beyond our control. In such cases, customers will be notified and where possible training / consultations will be re arranged. If alternative dates cannot be agreed, any payments made will be refunded in full.
Late Bookings for Youth Mental Health Courses:
In exceptional circumstances, late bookings onto our youth mental health first aid courses may be accepted.
- Candidates making late bookings must pay the course fee within 2 weeks of their registration being accepted by their trainer.
- Once registration is accepted, workbooks and training manuals will be sent out within 5 working days, and candidates will be provided with a link to join the Mental Health First Aid England's online training portal.
- Refunds are not available once registration is accepted. However, in exceptional circumstances, candidates may be offered an alternative date to continue their training if they are unable to join the training they originally signed up for.
Refund Policy:
Service Refunds: Cancellations made 14 days or more prior to the scheduled date will receive a full refund, minus any applicable cancellation fees. Refunds will be processed using the original payment method.
Exceptions: Refunds may be granted in exceptional circumstances, such as documented medical emergencies or extenuating circumstances beyond the customer's control. Requests for exceptions must be submitted in writing and will be reviewed on a case-by-case basis.
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